FAQ
Questions, answered
Do I need to buy inventory?
No. Every item is printed only after a customer orders it, so there is no stock, no minimum order and no waste.
How much does it cost to start?
Starter is free. You pay our base cost for each item sold (see the pricing page). You choose the retail price and keep the difference.
How long does production and delivery take?
Most orders are printed within 2–5 business days, then shipped. Delivery typically adds another 3–7 business days depending on destination.
Can customers personalise items?
Yes. On each product page shoppers can add custom text (like a team name or number), choose its font, colour and position, and pick a garment colour and size. You can also upload your own artwork.
How do I get paid?
Customers pay at checkout. Revenue minus base cost is your profit, shown live on your dashboard. This build ships with a test payment provider; live card payments connect through Stripe once your keys are configured.
What file types can I upload?
PNG, JPG or WebP up to 3 MB. For the sharpest print use a transparent PNG at least 2000 px wide.
What if an order arrives damaged or wrong?
Contact us within 30 days and we'll reprint or refund. See our shipping & returns policy for details.
Can I unpublish my store?
Anytime — from your dashboard. Your products and orders stay safe and you can republish whenever you like.
Do you have a custom-domain option?
It's on the roadmap for the Growth plan. Join the waitlist on the pricing page.
Still stuck? Talk to us.