Shipping & returns

Production

Every product is made to order. Production typically takes 2–5 business days after payment is confirmed. Busy periods may take longer.

Shipping

• Each store sets its own shipping rate; it is shown at checkout before you pay.
• Typical delivery after dispatch: 3–7 business days within the US, 7–14 business days internationally.
• You receive a tracking number on your order page as soon as your order ships.
• Customs duties and import taxes for international orders are the customer's responsibility.

Returns & refunds

Because items are custom-made, we can't accept returns for change of mind or wrong size choices. We will gladly reprint or refund when:

• the item arrives damaged or defective;
• the print is noticeably different from the approved preview; or
• you received the wrong item.

Contact the store (or DnDeez support) within 30 days of delivery with your order number and a photo. Approved refunds are returned to the original payment method.

Cancellations

Orders can be cancelled before they enter production. Once printing starts the order can't be cancelled.

Individual stores may add their own terms. This page is a template and should be reviewed by legal counsel before commercial use.